Contact Us: We're a small team, and a real person answers.
Write to us in English or Spanish at hola@zanason.com. Pick a topic below and we'll route your message to the right place.
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What can we help with?
Orders and shipping
Where your package is, tracking, or a delivery that went wrong.
Email usBilling and membership
Charges, changing your plan, pausing, or cancelling.
Email usGetting started
Questions about eligibility, pricing, or how the visit works.
Email usSuggest a treatment
Tell us which prescription treatments you'd like us to add.
Email usSomething went wrong
A mistake with your order or medication — please write within 24 hours of delivery.
Email usPress and partnerships
Media requests, pharmacies, and clinician inquiries.
Email us
Questions about your treatment?
For anything involving your prescription, dose, side effects, or medical history, log in to the patient portal and message your clinician there. Portal messages are secure — regular email and text are not encrypted, so please don't send health details that way.
Log in to the patient portalIf this is an emergency
Do not use email or the portal. Call 911 or go to your nearest emergency room. We are not a 24/7 monitored service.